Exchanges and Return
Exchanges and Returns Policy for [Your Cosmetic Store Name]
At [Your Cosmetic Store Name], we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer exchanges and returns subject to the following terms:
Exchanges
- You may request an exchange for a product of equal or lesser value within [number] days of receiving your order.
- To initiate an exchange, please contact our customer service team at [contact email or phone number] to request a return authorization.
- Exchanged products must be unused, unopened, and in their original packaging.
- You will be responsible for the cost of shipping the exchanged product back to us, unless the exchange is due to an error on our part.
Returns
- You may request a return for a refund within [number] days of receiving your order.
- To initiate a return, please contact our customer service team at [contact email or phone number] to request a return authorization.
- Returned products must be unused, unopened, and in their original packaging.
- Refunds will be issued to the original form of payment within [number] days of receiving the returned product.
- You will be responsible for the cost of return shipping, unless the return is due to an error on our part or the product is defective.
Exceptions
- For hygiene reasons, certain products may not be eligible for exchange or return if they have been opened or used, unless they are defective.
- We do not accept returns or exchanges on gift cards.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer service team at [contact email or phone number] within [number] days of receiving your order for assistance.
International Orders
- We currently only accept exchanges and returns for orders shipped within the United States.
Contact Us
If you have any questions about our exchanges and returns policy, please contact us at [contact email or phone number].